The Music Den
- Randolph, NJ, United States
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The Music Den is a full-line musical instrument store offering far more than just guitars, basses, and drums. Their services include piano sales, band and orchestra instrument rentals and repairs, as well as private and group music lessons. They also host concerts and educational clinics.
In addition, The Music Den has a professional contracting division that installs PA systems for churches, schools, gyms, venues, concert halls, and stadiums.
They are one of only four music retailers in the U.S. with a GSA schedule contract, allowing them to efficiently sell music-related products directly to the federal government and federal customers.
Their Randolph location features two floors of musical instruments and gear, 13 private lesson studios, a full-service repair department, a warehouse, and a 120-seat auditorium—the Randolph Performing Arts Center. Since opening in 2010, the center has become a vital community hub, hosting student recitals, concerts, clinics, band camps, and theatrical performances.
Shipping Policy
We will ship with tracking within 24-48 business hours (nothing ships on the weekends) with Reverb Safe Shipping Protection.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 7 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
RETURNS SECTION
How To Make A Return
If you’re unsatisfied with your order, the return period for NEW items is within 14 days of your invoice; return period for USED & VINTAGE items is within 7 days of your invoice. You will receive a full refund/credit/or exchange of the item(s) contingent upon the condition or situation (some returns may be subject to a restocking fee of 15%).
New items must be returned within 14 days of invoice (7 days for Used & Vintage) and be in the condition and specifications below:
New instruments/items must be returned in the same condition it was shipped (original condition, no signs of wear or use, including, but not limited to pick scratches, buckle rash from belts, damage to the case or instrument, or included product materials. The instrument must include the original packaging materials, paperwork, manuals, warranties, instrument accessories, and certificates/tags that were shipped with the instrument, or we may subject a 15% restocking fee). As soon as we receive your item(s) and confirm the above requirements, we will process the return quickly.
All Returns must be received by the Music Den within 10 days of the day you received the Return Authorization #.
The Music Den obtains the right to refuse returns if the above criteria is not met.
All shipping costs are the responsibility of the customer and are non-refundable.
The following items cannot be returned: Sheet Music, Books, Reeds, Strings, Harmonicas, Microphones, Clothing, CD's, Videos, DVD's, and Software.
Special orders can only be returned at the discretion of a Store Manager with a restocking fee added. All deposits on special orders are non-refundable.
When you ship your item, make sure that your RA# is printed clearly on the outside of the package.
Please allow 1-3 days extra for International Shipments in order for us to fill out appropriate forms and documentation.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||