Pitbull Audio
- National City, CA, United States
- Send Message
Here at Pitbull Audio, playing music is our passion, and we are driven by the idea that doing so shouldn't be complicated. Whether you're a beginner or a virtuoso, we're committed to making it easy for you by delivering the latest and greatest gear at the best prices - all you have to do is share your talent with the world. We have solutions to fit every budget, and every purchase comes with a total satisfaction guarantee. We want you to play it loud!
Shipping Policy
We are committed to getting your purchase to you quickly without any stress. Orders will be shipped within 1 (one) business day. Saturdays and Sundays do not qualify as business days. If you placed your order on Friday, it will be shipped the following Monday.
We proudly use UPS and USPS as our carriers. You will receive a shipping confirmation and tracking number as long as a valid email address is provided.
We only offer free shipping to the lower 48 contiguous states on orders greater than $15. AK, HI will incur additional shipping charges. Please contact us for a shipping quote. APO, FPO and US Protectorates (PR, VI and American Samoa) addresses will only be shipped via Priority Mail, and may incur additional charges. Free shipping DOES NOT apply.
If you select free ground shipping, a valid residential address must be provided. If you provide a PO box, we will contact you to provide a street address. This will cause delays for your shipment, so please make sure to update your address properly.
If you provided an incorrect or outdated address via checkout or Paypal, we will do our best to honor your request to change it. Once a package leaves our facility, there is no way to change the shipping address. Additional shipping charges will apply for a recall of your package. If the package returns to us as undeliverable, additional shipping charges will apply to reship your order.
We only ship internationally the products that are allowed to be shipped outside of the USA. Many manufacturers prohibit sales outside of the USA and we adhere to their policies. All international orders are subject to customs fees, taxes, duties, VAT, etc. These charges are NOT a part of the shipping charges, they are collected by your local customs agencies. Please learn about these charges before placing an order. Refusal to pay these charges results in "undeliverable" and "return to sender" packages. We do not refund shipping charges in these instances. If any charges incur in the return process, those charges may be subtracted from your refund.
For UPS next day or 2nd day delivery please message us for a quote!
Return Policy
New Items
Returnable within 30 days of delivery.
Restocking Fee: 10%
Used & Vintage Items
Returnable within 14 days of delivery.
Restocking Fee: 10%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
We are committed to deliver the best experience to our customers. If for some reason you are not satisfied with your purchase, you may return it for a refund of the purchase price, an exchange or a store credit within 30 days from the ship date. Shipping costs will be deducted from your refund when you request a return shipping label on an order that qualified for “Free Shipping."
If you received a defective product, a wrong product, or damaged product, Pitbull Audio will replace it at no charge of any additional shipping cost. We will send you a prepaid label to return the item, and ship you a replacement. You will not incur any shipping charges. Please notify us of any of damaged, defective or misshipped products within 14 days.
After 30 days, you may request the manufacturer warranty if your item malfunctions. Pitbull Audio is an authorized dealer for all the brands they represent.
How to request a return:
Please email us or call us to obtain an RMA number. Instructions will be discussed with our friendly and diligent customer service representatives. All returns must be in a resalable condition, include all packing, accessories and paperwork.
We may apply a restocking fee if the returned products fall into the following categories:
· Missing packaging, manuals, accessories, or any other contents that were included originally
· Original box was written on, damaged, or taped with duck tape
· RMA number was not associated with the return
· Item is not in the original "like new" condition
Please send all returns to
Pitbull Audio
300 W 28th St, Ste 101
National City, CA 91950
The following items are NOT returnable, unless received DOA, in which we will send a replacement: Software, Electronic Delivery of Software, Special orders, DVD’s, humbuckers/pickups that were installed, strings, and drum sticks. Items that fall into the in mouth and in-ear use category, such as mouthpieces, earphones, ear plugs, harmonicas, cannot be returned due to health regulations
These policies encourage us to offer the best prices to our customers. Abuse to the return policy leads to increased operating costs and makes it difficult to offer competitive pricing, free shipping, reward programs, and giveaways.
If you are dissatisfied with your purchase, please contact us immediately and we will help you in any way we can. We offer a 30 day return policy. A 10% restocking fee might be applicable if the item you are returning is not in the same condition as when you received it. Unless we are responsible for the return (misships, defective items, item not as described, etc.) buyers are responsible for return shipping. We can offer our negotiated USPS rate for your return for your convenience.
All returns must be approved prior by our staff and an RMA number must be acquired before shipping.
Please contact us at [email protected] for RMA instructions.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||