Shipping Policy
I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.
Return Policy
New Items
Returnable within 14 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 7 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Payment & Returns
This shop accepts the following payment options:
Reverb Gift Cards
Credit Card via Reverb Payments
PayPal
Affirm Financing
Shipping Policy
Ships from Douglas,ga United States
Region Rate
Continental U.S. FREE
We ship items by using USPS, UPS, FedEx & DHL. Shipping tracking information will be provided to Reverb upon shipment. We ship to the lower 48 States. Shipping charges for Alaska, Hawaii, Puerto Rico, and worldwide will be calculated additionally. International Shipping: We are not responsible for wrong or undeliverable address. Kindly provide us your full address with Telephone number an…read more
Tax Policies
Taxes are charged in the following regions either by the seller, per their tax policy, or by Reverb as a Marketplace Facilitator:
Region Rate
Florida, US Calculated at checkout
Alabama, US* Calculated at checkout
Alaska, US* Calculated at checkout
Arizona, US* Calculated at checkout
Arkansas, US* Calculated at checkout
California, US* Calculated at checkout
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*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More
Return Policy
Return Window
This product can be returned within 14 days of receipt.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Refunds
Buyer receives a full refund in their original payment method less any shipping costs and a 15% restocking fee.
Special Conditions
Shipping Damage/Defective/Wrong Item:
Damaged/defective merchandise during shipping transit or defective merchandise along with wrong received items must be reported within 3 days of merchandise receipt with images and videos.
Please note: Just reporting for damaged/defective/wrong item within 3 days without images/video will not qualify the transaction for a return/refund.
We strongly advise that you check your order after receiving it to be sure that it is in proper working order and if you received the accurate item.
Disclaimer: Upon receiving any wrong brand/model shipment, it must be reported in 3 days as we will not be responsible for returning/replacing, or refunding for it.
Merchandise reported after 7 days of receipt will not be eligible for returns or exchange.
Defective/Damaged/wrong items must be shipped out in 3 days after receiving an RMA. Otherwise, a 15% restocking fee of the order's total amount and the shipping charges will be subtracted from the original payment.
Non-defective/Non-damaged/wrong items must be shipped within 3 days after receiving RMA and shipping tracking must be provided by the buyer. Failure to do so will be resulted in charging the 15% restocking fee or only the exchange will be permitted.
Items may not acceptable for returns if,
Any adjustments to the instruments. Like parts/strings, replacement and blem/damage happened to the instrument.
Non-deliverable address/Refused Delivery:
The buyer will be responsible for a non-deliverable address and will be charged/paid again for the shipping.
Any refuse delivery of an item(s) by the buyer for the purpose of refund/canceling an order will be processed after deducting the shipping/handling charges + 15% restocking fee from the total amount of an order.
Refunds:
If you are not fully satisfied within 14 days of the delivery date, please return your order to us for a refund or exchange. The buyer will receive a full refund in their original payment method less any shipping/handling charges and a 15% restocking fee.
A Return Authorization is required for all returns. Customers are responsible for all shipping charges both ways. A 15% restocking fee will be deducted for any unauthorized returns or packages returned undelivered.
It is important to please contact us before you ship any product back to us. Returns must be shipped back with a tracking number and insurance(lost/damaged). The returned product must be in new and unused condition, in the original packaging with all the documentation, components, and accessories (if included). "New and unused" means the saleable condition with the original packaging. We cannot accept returns for an item with any indications that it has been used.
All returns are subject to a 15% restocking fee and must be returned within 14 days(new items) and within 7days(used/b-stock items) after receiving the item. If you have any questions about the restocking fee as it pertains to your order, please email us before we ship the product as once it leaves the warehouse we have incurred our cost.
Once an order shipped out and shipping tracking is provided, it cannot be canceled. If we will be able to recover the package on the same shipping day from a shipping carrier, then we will charge a 15% restocking fee and cancel the order. Otherwise, the customer will be responsible for the return shipping charges, and later on, we will apply a 15% restocking fee less the shipping cost of the total order amount.
In case of refused delivery/Items not deliverable, we will charge a 15% restocking fee and the one-way shipping charges.
Product descriptions/images are generally obtained directly from the manufacturer. Descriptions/images are believed to be accurate but NOT guaranteed. Manufacturers may change specifications/images without updating their item descriptions.
Note for Harmoniums purchased: if the harmonium was recently purchased, and the customer alters the tuning then it is not returnable for refunds/exchange.
Parts: No returns accepted for parts/small accessories.
We reserve the right to change the price of listing(s) without notice. This is due to the price changes by the distributors/manufacturers.
Please Note:
We fully inspect every product prior to shipping from our multiple warehouses in the United States. For safety purpose during shipping, we don't tune/setup our instruments before sending to customers. If you have any questions then please feel free to contact us through Reverb.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||
Manufacturers and Safety Information
CarolBrass, Conn-Selmer, Taylor Trumpets, Michael Rath Trombones, John Packer, Backun Clarinets, Shires Trombones, Shires Trumpets, Eastman Wind Instruments, Ibenaz, Taylor Guitars, Buffet Crampon, Haynes, Jupiter XO,