Welcome to Dream Guitars, home of great hand-made acoustic guitars! Increase your desire to play and become the best guitarist you can be. Everyone at Dream Guitars wants to serve your needs with great consultation about acoustic guitars, electronics, amplification and instrument cases.
Shipping Policy
Dream Guitars only ships within the United States. Shipping price listed within each sale is for FedEx Ground. Upgrading to Overnight for an additional fee is available upon request. If purchased without a demo session in our showroom all instruments are eligible for our 72-hour trial period. Customers have 72 hours from receipt of an instrument to determine if it is right for them. The instrument may be returned for any reason during that time. Your only liability is the shipping costs in both directions. A small price to pay for access to the finest instruments in the world. The instrument must be shipped back within 72 hours. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused.
*Please note that all instruments, cases, amps, and additional products above $500 require a signature upon arrival.
Return Policy
New Items
Returnable within 3 days of delivery.
Used & Vintage Items
Returnable within 3 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Return Policy On In-Stock Inventory Stringed Instruments Only:
Instruments purchased without a demo session in our showroom are eligible for our 72-hour trial period. Customers have 72 hours from receipt of an instrument to determine if it is right for them. The instrument may be returned for any reason during that time. Your only liability is the shipping costs in both directions. A small price to pay for access to the finest instruments in the world. The instrument must be shipped back within 72 hours. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused. All in-shop sales are final. All international sales are final.
Return Policy On Merchandise Excluding Instruments:
Defective Returns
Unless otherwise specified, we gladly accept defective exchanges on products within 7 days of original invoice date. Item will be inspected upon return to Dream Guitars® to determine defectiveness. Once confirmed, customer will be shipped an exchanged item or receive a refund or store credit. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused.
Non-Defective Returns
Returns of non-defective items are at Dream Guitars® sole discretion within 7 days of original invoice date, unless otherwise noted on product page or within invoice. All items must be returned in the same condition as when shipped from Dream Guitars, otherwise the returned item(s) are subject to a 15% restocking fee. Dream Guitars reserves the right to refuse the item’s return completely if the item is in less than new condition upon inspection by Dream Guitars. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused.
Return shipping cost is the responsibility of the buyer.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||

