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Politique d’expédition

Free Shipping offers are only applicable to shipments within the continental United States. If you reside in Alaska, Hawaii, or Puerto Rico, please call us at 316-773-9060 or email us.

If you need to return an item that was originally shipped to you for free, the amount of your store credit or refund will reflect the cost we paid to ship your item. For example, if you choose to return a $400 guitar that was shipped to you for free, your credit / refund will likely be $30-$50 less than the original purchase price ($370-$350), reflecting the cost we incurred to ship the guitar to you.

The vast majority of our domestic orders are shipped via UPS Ground, with a handful being sent with USPS depending on the item(s) and destination. Should you require expedited shipping or prefer to use another carrier such as FedEx, please call us to arrange your shipment.

We ship via UPS Ground on Monday through Friday and via USPS on Monday through Saturday. Most orders placed & paid for before 12pm Central time are processed and shipped the same day. In some cases it may take an extra 24-48 hours. In the event that an item you order is unavailable (e.g., not in stock, on backorder, out of production, etc), we will notify you immediately to determine what actions are appropriate.

Signature Required: Our shipments are sent with a Signature Required on delivery. If a package is returned to us after the maximum attempts that shipping company allows, the shipping costs will not be refunded, even in the case that you ordered the product with free shipping.

Insurance: All items are automatically insured for an appropriate amount based on their value.

Credit Card payments: We will only ship to the billing address of your credit card.

PayPal Payments: We will only ship to your Confirmed PayPal address.

Politique de retour