Cream City Music
- Brookfield, WI, United States
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Cream City Music is one of the world's finest guitar shops with over 1000 new, used, and vintage guitars, basses, amps & effects in stock daily. We offer expert advice helping you to find the guitar and bass gear you need, provide free custom setups on every fretted instrument purchase.
We carry hundreds of new, used, and vintage instruments, amps, & effects in stock daily. We are dealers for Fender, Fender Custom Shop, Gibson, Gretsch, Ibanez, Martin, Taylor, Santa Cruz, Eastman and many MANY more! Come on in and play TODAY.
Our staff is knowledgeable and friendly. We love to share that expertise, so if you have questions, let us help you reach your musical destination! At Cream City Music, we are committed to providing the best one-on-one customer service available on the planet.
Your next guitar is here waiting for you!
Shipping Policy
We offer flat rate shipping: Every guitar or bass order will ship for free via UPS Ground. Smaller items will ship with USPS Priority or First Class mail. Exceptions include addresses outside the contiguous 48 United States.
Cream City Music will ship to virtually ANYWHERE in the world: Cream City Music ships most orders with UPS and USPS, providing our valued customers with the comfort that comes with excellent point to point tracking information and full insurance on your purchase.
Cream City Music loves SAME DAY shipping: We know you want your gear and you want it fast and with minimal hassle! As such we strive to offer SAME DAY shipping on all orders that are received no later than 3:00 PM (CST). Because we fully inspect every instrument that goes out the door prior to packing this isn't always possible. We would rather your setup be perfect than to ship you a guitar that won't play like a dream when you open the case for the first time. If we are unable to ship your purchase the same day we will ship it the following business day.
Cream City Music LOVES International shipping: Cream City Music has the distinct honor of a broad client base from all over the world. We have shipped our products to nearly every corner of this great planet! We want you to know that whether you're in Europe, Asia, South America, Australia or beyond, we want to do business with you. Shipping quotes and prices do not include VAT or other import taxes which vary from country to country. Buyer is responsible for all import taxes and duty. Please contact your local customs office to determine what fees and taxes you will be assessed upon delivery into your country.
Manufacturer's Restrictions: Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations. However, we often have used versions of those products available which can be shipped ANYWHERE in the world. Please contact us here to see if we have used stock available for you. Mesa/Boogie, Voodoo Lab and EarthQuaker Devices products are ONLY available for US shipping, must be a US resident.
Tracking & Delivery Confirmation:After your purchase is completed, and as soon as the order is shipped, an email with a UPS tracking number or USPS delivery confirmation number will be sent to you to track the status of your shipment.
Delivery Time: Our standard shipping services, UPS Ground and USPS Priority Mail, deliver anywhere in the contiguous 48 United States within 1-4 business days.
Return Policy
New Items
Returnable within 30 days of delivery.
Used & Vintage Items
Returnable within 30 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
How to Return an Item to Us - or Why Can't This Be Love?
We want you to LOVE the gear you're getting from us, but we know that sometimes your new piece of gear isn't always the right fit for you once you've had time to spend with it. That's OK! We make returning your purchase to us easy. Here's what to do:
If you decide you'd like to return an item, please contact us right away via email, by phone at 1-800-800-0087 or via our website Livechat. You will be issued a return authorization number (or RA#,) then given easy instructions on how to get your product back to us safely and efficiently. Please see below for our policies on new, used, and vintage products.
New Items: Most new, untouched, unopened items† may be returned within 14 days of the date of delivery for a full refund in the original form of payment or store credit at your discretion, less outbound shipping costs. For any returns other than non-disclosure related issue or incorrect shipment the buyer assumes responsibility for all return shipping costs. If the item was sold with "Free Shipping", the shipping and handling charges incurred from the initial outbound shipment will be deducted from the refund. Cream City Music reserves the right to refuse any return if item is not returned in the condition in which it was delivered.
Vintage & Used items: Most vintage & used items may be returned within 14 days from the date of delivery. Our industry leading vintage cetrification process allows us to stand behind every vintage and used instrument we sell with absolute confidence. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. If the item was sold with "Free Shipping", the shipping and handling charges incurred from the initial outbound shipment will be deducted from the refund. Vintage and used refunds are eligible for refund in the original form of payment or for store credit.
Restocking Fees: Your purchase must be returned in unused condition with all original box, manuals, and applicable accessories or a 15% re-stocking fee may be assessed at Cream City Music's discretion. Your store credit will be issues less the cost of the initial outbound shipping and you will be responsible for all return shipping costs unless the return is a result of the incorrect item being shipped or if the item was damaged in shipping.
† Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, microphones, earbuds, earplugs, and harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.
When will I get my refund?: We know you made a commitment with your hard-earned money to buy from us and we're committed to a quick and consise reimburement of your purchase! The time period to get your refund includes the transit time for us to receive your return from the shipper (1-7 business days depending on the carrier), the time it takes us to process your return once we receive it (24 hours), and the time it takes your bank to process our refund request (1-5 business days depending on your bank).
If you have any questions or need assistance, please contact us at 1-800-800-0087 or [email protected].
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||