World Music Supply
- Muncie, IN, Vereinigte Staaten von Amerika
- Nachricht senden
World Music Supply is your one stop shop for outstanding values on a broad selection of music equipment. Whether you are looking for acoustic guitars, electric guitars, bass guitars, guitar amps, drum sets, recording equipment or just about anything else, you will find it at World Music Supply and at a great price.
Versandrichtlinie
SHIPPING
Most orders above $100 are eligible to receive free shipping.
Free Shipping applies to all orders shipping to the 48 contiguous United States (and some military shipments). Orders from Hawaii, Alaska, Canada and all international orders are typically shipped via USPS and are not free. If an order does not qualify for free shipping, please contact us (See Contact Number below) for an accurate shipping quote. Puerto Rico and US Protectorates are NOT free shipping. If you are outside of the 48 contiguous states or DC, contact us first for freight quote. If you purchase without asking for a freight quote to aread outside the 48 states, it will be much more expensive. DO NOT order then ask how much it is to decide. Once you order it is a commitment to purchase.
Any Taxes, Duties, Tariffs, Customs, or any other fee charged to the customer by the shipper, government, or any other agency is the customers responsibility. This is where you were told, after the fact we will not argue with you about paying duties on imported itemsl
Please note, prices for US Postal shipments to Canada and military shipments overseas can vary drastically. We will ship Military orders free freight as long as the costs are in line with normal domestic shipments. If freight costs are excessive, which is often the case with FPO shipments, we reserve the right to re-quote freight cost. Due to USPS weight and size restrictions, there are some items that are simply to large and / or heavy to ship this way. We will always call for approval and to discuss options before making any changes.
If there are any concerns about your purchased item(s), please contact us and request an inspection of the item by one of our experts (See Contact Number below). We will be more than happy to send pictures, do full function and quality control tests, and face time during the inspection process, when requested.
We believe in saving the planet, so we recycle boxes. Some item(s) may arrive in a lightly used recycled box with markings different from the brand ordered.
REFUSED OR MISSED SHIPPMENTS:
Do not refuse any shipment. If a shipment is refused, the receiving party will be responsible for all costs. These costs include, but are not limited to the original shipping fees, return shipping fees, restocking fees, refusal fees, and any additional shipping cost to reship. Any shipment that is not accepted, refused a signature, missed all delivery attempts, provided incorrect information, and is returned to our facility, will not reship for free.
SHIPPING METHODS:
Our primary carrier is Fed Ex. We will use other carriers from time to time for certain circumstances (such as international orders). Some items may ship directly from a manufacturer, utilizing their preferred carrier.
CONTACT PHONE NUMBER:
1-800-867-4611
Rückgaberichtlinie
Neue Artikel
Rückgabe innerhalb von 7 nach Lieferung.
Gebraucht- & Vintage-Artikel
Rückgabe innerhalb von 3 nach Lieferung.
Geschäftsbedingungen
Artikel müssen im originalen Zustand der Zusendung sein.
Besondere Bedingungen
CONTACT PHONE NUMBER:
1-800-867-4611
Please read the following policy before ordering.
TO RETURN AN ITEM(S): (7 days on new items / 3 days on used, new other, b-stock, or all non “Brand New” items hereafter referred to as “used”)
1. The first step is make sure your item is returnable. If it is scratched, altered, damaged, or showing signs of use in any way, or the item and packaging are not exactly as you received, then its not returnable for full refund per our policy. If you played it much and were not extremely careful, likely its going to be scratched and not returnable. If it is 100% perfect, then go on Reverb and submit a formal request for return through their return process PRIOR to 7 days from delivery for new items and 3 days of delivery for used items (tracking must show it shipped within 7 days after delivery for new and 3 days for used items, so do not request a return if you aren’t able to have it “shipped” within the return period?). Any return requests submitted after the return period or shipped after the return period shall be declined / or refused shipment. Items returned back without return request will not be accepted. DO NOT ship anything back without going through the reverb request process and receiving approval back, and do not assume we wont inspect it and find any scratches or issues. Doing so could be costly. There is a reason we had to write this into our policy.
2. Pack your item(s) securely in its original box with all materials intact exactly as you received it and ship it with the carrier of your choice. If the item shows any signs of use, wear, or scratches at all, if protective peel offs are removed, if anything has been changed (including strings) or if packaging is ripped or torn and not neatly cut open, or you don't have all the packaging or original materials, STOP and call us! Its not returnable for a full refund in this condition because we cannot resell it as new and must sell it as used or other condition. In this case the refund would be deducted down to a used item (up to 50%).
3. Customer shall have 7 days from delivery (3 days on non brand new items) in which to tender the package to the shipper of their choice (Tender does not mean the date you make the label, it’s the date the item is passed off to the shipper & scanned). DO NOT ship any item to us after the return period of 3 or 7 days from delivery as it would be outside the return period. Customers that disregard this policy and ship items past any deadline may have their shipment refused (return to sender) or may incur a restocking fee up to 50% at our discretion, or the item held for them to provide a prepaid return label. It is the customer’s responsibility to return items within the time period. We do not issue exceptions to this policy. Please DO NOT write anything at all on the box. Write any notes on a packing list or on the shipping label.
4. Once the item(s) have been received and inspected, any refunds, replacements, exchanges, etc... will be authorized and completed by our staff and processed.
5. Shipping is a service that was provided that has a real cost and that cost must be returned to us as well. Free shipping isn’t free if there no longer is a purchase, if you return / undo a sale, then we must undo the free shipping. Therefore, shipping costs will be deducted from any and all refunds regardless of your reason for return. If you do not accept this please do not purchase.
6. When you return something you become the shipper. It is the customer’s responsibility to ensure that they ship it back in accordance with the carriers specifications. If the item arrives damaged by the carrier we will inform you and you must handle the damage claim with your carrier. Under no circumstances can accept an item back for return that arrives back damaged. In such a situation the customers only remedy is if they purchased shipping insurance and file a claim with their carrier. We will hold damaged shipments for 14 days if the customer or carrier wants to pick the item up. After 14 days the item is considered abandoned.
RESTOCKING FEE:
As long as the item(s) are returned in the EXACT same condition and EXACT packaging in same condition, we do not charge a restocking fee (shipping costs are still deducted from refunds). If there are any scratches at all, signs of wear, peeled off protective coatings, missing or altered packaging, or customers sending an item back without letting us know in advance that it is NOT in the EXACT packaging and condition as shipped may be deducted up to 50% or refund may be refused and customer shall be responsible for getting the item back, or paying for shipping back. Items returned that are refused a refund for reasons stated in this policy will be considered abandoned if return to customer arrangements have not been made within 14 days.
Order Cancelations:
Customers wanting to cancel an order after placing it, but before it ships may do so as follows:
If it has not been processed or packaged through our shipping department then there is no fee and a full refund shall be given if you call us before its processed. Messaging us doesn’t mean we see the message at the instant you sent it so please call to ensure we know asap if you wish to cancel. (we ship fairly quick so decide quickly).
Once an item has been processed through our shipping department, we then have costs in the transaction. Someone must process the order, pick the item & Inspect it, package it up, generate the shipping label, and put it on our dock for pickup. If an order is canceled at this point, we have to pay someone to dig through the pallets on our shipping dock to find it (which can take some time and may not possible), unpackage it, return it to inventory, reverse the sale in our system and issue a refund. etc. There are real costs in that, therefore we charge a cancelation fee of $30.00 to be withheld from and refund due to cancelation. This is ONLY on already processed orders to cover our costs.
INCORRECT ORDER DELIVERED:
In the rare event we have sent an incorrect item, please contact us immediately (See Contact Number below). We will issue a label for customer to return the item to us to drop off at a depot. We no longer can send a truck to your door. If you live far from the nearest depot, you might take this into consideration when ordering.
DAMAGED / DEFECTIVE ORDERS:
We have less than 1/2% damage / defect rate! But, just in case, Below are some helpful and important guidelines.
1. YOU HAVE 72 HOURS to inform us from the time of delivery that there is shipping damage or a any defects whether the item is new or used.
2. Do not refuse a shipment. (Even if the driver says to). If you do you are responsible for the fees they charge us.
3. Immediately open, document (pictures), and inspect all shipments.
4. A damaged box does not mean a damaged product. You cannot file a damage claim on a beat up box if the product is not damaged. Not wanting it because of a damaged or beat up box is not a defect or grounds for return exceptions. (Boxes are intended to take the abuse so the product does not and are disposable).
*We reserve the right to refuse damage claims outside of 72 hours after delivery, so please inspect all items immediately upon delivery, even if it is a gift to be given at a later point. This is your responsibility. Do not order if you are not able to inspect it within 72 hours of delivery.
DAMAGED ORDER REPLACEMENT:
All damaged item(s) must be received back at our facility before the replacement product(s) will be released for shipment. If the replacement item(s) need to be expedited prior to our facility receiving the damaged item(s), full payment for the replacement item(s) will be required. The cost of the original damaged item(s) will be refunded subject to our policies once our facility receives and inspects the item(s). We do NOT replace items via express shipping unless paid for by the customer.
HOW LONG WILL IT TAKE TO GET MY REFUND?
Allow 2-4 business days (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds can take up to 4 days to show on your credit card once processed.
I DAMAGED MY PRODUCT! CAN I STILL RETURN IT?
Unlikely but maybe? Some brands have no fault warranties, but not many. Definitely not for a full refund. This would be considered on a case by case basis.
CAN I RETURN A PRODUCT BECAUSE IT IS NOT SET-UP, TUNED, NEEDS ADJUSTMENT, BROKEN STRING, ETC OR IF I DONT LIKE THE ACTION, ADJUSTMENT, WEIGHT or QUALITY? Yes but all costs are the customer’s responsibility.
Guitars and musical products can be made of wood and can change when the climate / humidity or environment it is located in changes. If weight is shown, it is the weight on OUR scale at the time it was weighed. That is what we are showing, and that is all. We make no claim either express or implied that another scale wont possibly show a slightly different weight. We will NOT debate that your scale is right and ours is wrong. Our scales are UPS / Fedex Certified scales. Weight should be considered approximate and for reference only. If you weigh it on a different scale that shows a slightly different weight it is NOT grounds for and "item not as described" claim or return exceptions. If weight is a major issue for you please call and ask that it be weighed again at the time of purchase (but this still will not change the weight policy). Please contact us at the number below and we will advise whether an issue is standard setup / maintenance or a defect. You may return your item per this policy, however, we DO NOT provide return shipping, return shipping labels, or pay return shipping. Setup & adjustment upon delivery is something that is the customers responsibility. Even if we did a custom setup here, it could change after it ships. Setup should always be done after a guitar acclimates to its new environment. Statements from your friends, your guitar tech, or “your luthier” will not factor into any matter unless they are a factory authorized service center. Manufacturers have what is called acceptable tolerance levels. These tolerances are for them to decide what passes and what does not. Your personal tolerances and expectations may be more or less stringent or different than the manufacturer and thus the manufacturer’s QC will take precedence. Additionally if a little buffing compound is left in a crack, joint, or tight spot it is not a defect. It just needs to be wiped off. This is common for some reason on bolt on neck bolts (especially Ibanez). Additionally maintenance items are not a defect and are not valid to claim an item as defective (setup, broken string(s), neck adjustment, neck angle, buzzing strings, etc).
USED ITEMS:
Used Items are sold as is without warranty and are returnable up to 3 days from delivery. All used items may show signs of wear, use, scratches, dings, fret & fretboard wear, tarnish, paint chips or issues, bubbles, stickers & goo, finish dulling, or physical or mechanical deterioration found with used items whether visible in photos, or not or whether mentioned or not. Used items will show signs of use. Parts including screws, nuts, tuners, pickups, or any part of the guitar may have been upgraded, repaired, replaced, modified, trem shimmed, or altered from its original new state. Used guitars may have looser fitting screws or parts from use that may require a drop of glue, tightening, or filler at some point such as strap button screws that wear over time. It is NOT a new item so claims that it or any part is not “as in its new state” will not be valid as a return claim. Pots on used items may need lubricated or may have been swapped out. Parts may not be original, partially or fully removed or modified. it’s a used item and we cant know all the history of every item. A used item may for example develop a scratchy pot from sitting without use and need some lubricant. A jack or part may come lose and need tightened up. That is not a defect. It is maintenance. All parts on a used item likely will have wear that can degrade over time and does not render a guitar defective. These are used and as is, as shown in the photo, or as covered in this policy.
USED ITEM & CASES / ACCESSORIES:
Manufacturer included accessories such as cables, tools, Allen wrenches, paperwork, certificates, covers, power supplies, optional accessories, cases, bags, hang tags, etc are not included unless clearly shown or stated as such. Used items may or may NOT come with a case regardless of whether the manufacturer included it when it was new because we have no control over whether it comes in with a case at the time of trade-in or used purchase. Our policy on cases for used items is simple. If we get a case with it, or if we have one laying around it may or may not be included for the sole purpose of adding additional shipping protection. All cases on used items are thrown in as a free item and shall have no value and is not part of the price or item. We would rather throw in for free and ship a guitar in a case that is beat up with broken latches taped closed and a missing a handle than just carboard. Keep it or throw it away, but it was only included as a free item. Sometimes cases are perfect. It is luck of the draw on used items with cases. We do not warranty used case condition and make no claims either expressed or implied in wording or photos to its condition or functionality. If the quality of the used case is important, then please call us and we can discuss its case other case options.
WHAT OTHER RETURN POLICY EXCLUSIONS MIGHT I NEED TO KNOW?
We reserve the right to open and inspect any item before shipping and do so with almost all items. Or if someone has a question about an item, we might open one up to take a picture, video, or to answer a question. This is still a new item with warranty. The majority of items are opened and inspected, so it is likely it was touched by a staff member and is re-taped. If you want an item in a factory sealed box, untouched by us, please call and request this in advance, however, you are responsible for all costs incurred that could have been prevented by inspecting and discovering a problem. If you disallow us to inspect it, you are responsible for all costs if something isn't right. We don’t recommend this unless you really want something never touched or seen but that comes with risks. We can’t pay for a problem we could have and should have caught and prevented. Basically, a sealed item is asking us to skip all quality control and inspection.
EXCHANGE ONLY ITEMS FOR EXACT SAME ITEM:
Exchange only items include: Custom made items, anything the customer modified, microphones (wireless or wired) headphones, earbuds, or any item that comes in close proximity to the mouth, lips, ears, sweat, body fluids, etc due to health reasons, all recording devices, any perishable item, cymbals, guitar pickups, any form of consumable or fluids, fog smoke or haze machines or parts. Any item that is registered with the manufacturer cannot be returned. Do NOT register your product until you are sure you are keeping it. Items that include a downloadable software key are NOT returnable for any reason except for a non-working defective item which if allowed will be exchanged for the exact same item. We cannot issue a refund if you download and use a provided software key or code. You can no longer send that back as we cannot resell it because we cannot reinstate any software license once you download it. Once downloaded these items often lose most of their used resale value as well so be cautious when buying items with software licenses. Some oversized items and items that are problematic to get back into the box or require assembly upon delivery are not returnable unless new in the box as delivered, including acoustic or electronic drum sets, PA Speakers, Guitar Cabinets, Guitar Packages, Light trussing, all rigging and structural items or items with features for hanging, lifting, suspending, or mounting or any item over 50lbs. These items are exchange only for the same model if defective.
CONTACT PHONE NUMBER:
1-800-867-4611
Steuerrichtlinien
| Bundesland/Region | Bewerten | ||||
|---|---|---|---|---|---|
| Alabama, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Alaska, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Arizona, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Arkansas, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| California, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Colorado, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Connecticut, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| District of Columbia, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Florida, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Georgia, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Hawaii, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Idaho, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Illinois, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Indiana, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Iowa, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Kansas, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Kentucky, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Louisiana, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Maine, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Maryland, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Massachusetts, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Michigan, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Minnesota, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Mississippi, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Missouri, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Nebraska, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Nevada, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| New Jersey, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| New Mexico, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| New York, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| North Carolina, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| North Dakota, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Ohio, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Oklahoma, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Pennsylvania, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Puerto Rico, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Rhode Island, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| South Carolina, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| South Dakota, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Tennessee, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Texas, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Utah, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Vermont, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Virginia, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Washington, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| West Virginia, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Wisconsin, US* | Wird beim Bezahlvorgang kalkuliert | ||||
| Wyoming, US* | Wird beim Bezahlvorgang kalkuliert | ||||