Vic's Drum Shop
Vic's Drum Shop

Vic's Drum Shop

Vic’s Drum Shop is Chicago’s only dedicated drum and percussion shop. Our mission is to bring people together to build, support, and promote the drum community by providing excellence in customer service, product offerings, and education.
About Vic's Drum Shop

Vic’s Drum Shop is Chicago’s only dedicated drum and percussion shop. Our mission is to bring people together to build, support, and promote the drum community by providing excellence in customer service, product offerings, and education.

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Shipping Policy

The dedication to musicians and customer service that has made Vic’s Drum Shop one of the premier drum shops encompasses everything we do.

Your Shipping Options

At Vic’s Drum Shop we know you are eager to get your gear and we will do everything we can to get it to you as quickly and securely as possible. Most orders ship within 24 hours of order verification. We use either FedEx or USPS for deliveries.
• Orders ship directly from Vic’s Drum Shop and our team of experts works hard to ensure your order is accurate and on time.
• For your protection, orders over $250 usually require signature verification.
• To get you your gear as quickly as possible, your order may arrive in separate shipments but you will not be charged more if this is the case.
• Manufacturer restrictions may prohibit the shipping of certain products to certain destinations. Our experts will contact you to discuss your options.

Signature Requirements

For your protection, all orders over $250 require signature verification. If you prefer not to have signature verification, please contact Vic’s Drum Shop prior to placing your order.

Return Policy

New Items

Returnable within 14 days of delivery.
Restocking Fee: 8%

Used & Vintage Items

Returnable within 7 days of delivery.
Restocking Fee: 8%

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

• Prior to returning an item, please call us at 312-770-1200 during normal store hours, or send us an email at returns@vicsdrumshop.com to obtain a Return Authorization Number (RA#). All returns must be accompanied with an RA#.
• All returns must include original receipt and paperwork.
• All items must be in original shipped condition with no signs of use or abuse
• All returns must be in original packaging and include any accompanying accessories and product documentation such as owner’s manual, warranty card, quick start guides, CDs, bags, wrapping, etc.
• Returned items are subject to a 20% restocking fee and may be refused if the item has been used or other conditions are not met.
• Clearance, discontinued, and demo items are not eligible for return. Custom orders are not refundable or exchangeable.
• Drumheads that have been played or seated on a drum are not eligible for return.
• Unless an item was defective, the return shipping costs are the responsibility of the purchaser. If your order shipped without a shipping charge, the original shipping cost will be deducted from your refund or credit. Any shipping charges are non-refundable.
• All returned items are the responsibility of the purchaser until received at Vic’s. We strongly recommend that you use a reputable shipper and insure shipments for the original purchase price.
• Refunds will be credited to your account within 7 days and in a manner that matches the form of the original payment.

Restrictions

The following items may only be returned if defective or unopened: earbuds, earplugs, in-ear monitors, world percussion wind instruments, drumheads, drumsticks, cleaners, polishes, and polishing cloths. . Books, CDs, and DVDs, may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.
Vic’s Drum Shop reserves the right to limit or suspend the return privileges for any who are deemed to be abusing that privilege with excessive returns.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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