Truetone Music
- Santa Monica, CA, Stati Uniti
- Invia messaggio
For nearly a quarter century, Truetone Music has been a destination, both in person and online. Independently owned and independently minded, we are a team of musicians whose goal is to give other musicians the best gear, with the best experience. Whether it's a high-end one of a kind Masterbuilt guitar or a simple fuzz pedal, we have it for you. Purveyors of New, Used and Vintage guitars, amps, pedals and accessories, with a full service pro-level repair shop, Truetone Music is an old-school guitar shop with a new-school approach.
Politiche di spedizione
We pack everything we ship very well, whether it’s going around the corner or around the world. If you receive your item and there appears to be shipping damage, please contact us immediately at 310-393-8232. Please keep the shipping box and ALL packing materials. DO NOT THROW AWAY THE BOX OR ANY PACKING MATERIAL IF THERE APPEARS TO BE SHIPPING DAMAGE.
Not having these items will void any insurance claim with the carrier. Pictures will be required of the box, packing material and damage to the item. Once they are sent to us, we will start the insurance claim process with the carrier, and will keep you up to date on the progress every step of the way. Please message with any questions you may have! We ship all over the USA, shipping price depends on location.
***PLEASE NOTE:
All items larger than a pedal will ship signature required.
When purchasing, please be aware once an order is placed, we DO NOT re route to another address or to any UPS or FedEx drop off locations. It will ship to the address provided to us by Reverb only.
Signature will be required as per Reverbs safe shipping policy, so please be aware you, or someone, will need to be present at the shipping address to sign for the delivery.
Under no circumstances will we re route any package to another address or have it re-routed to be held at a FedEx or UPS facility. NO EXCEPTIONS.
Shipping is free on SELECT NEW items over $200.00 within the lower 48 states.
Politica di reso
Articoli nuovi
Restituibile entro 14 giorni dalla consegna.
Articoli usati e vintage
Restituibile entro 14 giorni dalla consegna.
Termini generali
Gli articoli devono essere restituiti nelle condizioni originali di spedizione, con tutti gli imballi originali e senza segni di utilizzo. L’acquirente è responsabile per tutti i costi di spedizione del reso a meno che l’articolo sia stato ricevuto in condizioni diverse da quanto descritto.
Condizioni speciali
Here at Truetone Music, we want to be sure that our customers can buy with confidence.
That’s why we offer a 14 Day Satisfaction Guarantee!
If you are not happy with your purchase and would like to create a return, please notify Truetone Music ASAP for return authorization and return process information.
All item(s) must be on its/their way back to Truetone Music within the allotted 14 day return period, as per the carriers tracking number. Items must be returned in the same condition they were received in, include all packaging, accessories and/or documents that were originally included. All returns must be on their way back to Truetone Music within the 14 day return period, as per the carriers tracking number.
Once a return authorization has been approved, any and all returns shipped after our 14 day return period are subject to a 15% restocking fee, deducted from your refund, all other return policy terms apply.
All shipping and insurance costs are the sole responsibility of the buyer, and are 100% non-refundable. Any item ordered, shipped and canceled (for any reason) while in transit, or already in the carries possession, will be subject to a 20% re stocking fee as well as being responsible for all shipping charges. Please be sure you want what you order prior to ordering it!!!
Any abuse of our return policy will result in a one time warning and you will be banned from our platform. Anything purchased AFTER the one time warning will be canceled and will be subject to a 10% restocking fee. No exceptions.
Politiche fiscali
| Regione | Valuta | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calcolato al checkout | ||||
| Alaska, US* | Calcolato al checkout | ||||
| Arizona, US* | Calcolato al checkout | ||||
| Arkansas, US* | Calcolato al checkout | ||||
| California, US* | Calcolato al checkout | ||||
| Colorado, US* | Calcolato al checkout | ||||
| Connecticut, US* | Calcolato al checkout | ||||
| District of Columbia, US* | Calcolato al checkout | ||||
| Florida, US* | Calcolato al checkout | ||||
| Georgia, US* | Calcolato al checkout | ||||
| Hawaii, US* | Calcolato al checkout | ||||
| Idaho, US* | Calcolato al checkout | ||||
| Illinois, US* | Calcolato al checkout | ||||
| Indiana, US* | Calcolato al checkout | ||||
| Iowa, US* | Calcolato al checkout | ||||
| Kansas, US* | Calcolato al checkout | ||||
| Kentucky, US* | Calcolato al checkout | ||||
| Louisiana, US* | Calcolato al checkout | ||||
| Maine, US* | Calcolato al checkout | ||||
| Maryland, US* | Calcolato al checkout | ||||
| Massachusetts, US* | Calcolato al checkout | ||||
| Michigan, US* | Calcolato al checkout | ||||
| Minnesota, US* | Calcolato al checkout | ||||
| Mississippi, US* | Calcolato al checkout | ||||
| Missouri, US* | Calcolato al checkout | ||||
| Nebraska, US* | Calcolato al checkout | ||||
| Nevada, US* | Calcolato al checkout | ||||
| New Jersey, US* | Calcolato al checkout | ||||
| New Mexico, US* | Calcolato al checkout | ||||
| New York, US* | Calcolato al checkout | ||||
| North Carolina, US* | Calcolato al checkout | ||||
| North Dakota, US* | Calcolato al checkout | ||||
| Ohio, US* | Calcolato al checkout | ||||
| Oklahoma, US* | Calcolato al checkout | ||||
| Pennsylvania, US* | Calcolato al checkout | ||||
| Puerto Rico, US* | Calcolato al checkout | ||||
| Rhode Island, US* | Calcolato al checkout | ||||
| South Carolina, US* | Calcolato al checkout | ||||
| South Dakota, US* | Calcolato al checkout | ||||
| Tennessee, US* | Calcolato al checkout | ||||
| Texas, US* | Calcolato al checkout | ||||
| Utah, US* | Calcolato al checkout | ||||
| Vermont, US* | Calcolato al checkout | ||||
| Virginia, US* | Calcolato al checkout | ||||
| Washington, US* | Calcolato al checkout | ||||
| West Virginia, US* | Calcolato al checkout | ||||
| Wisconsin, US* | Calcolato al checkout | ||||
| Wyoming, US* | Calcolato al checkout | ||||