Total Piano Care
- Riverside, CA, United States
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Piano Sales & Service. A network of piano technicians, rebuilders, and dealers who serve the pianist and piano owner community in North America.
Shipping Policy
I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.
Return Policy
New Items
Returnable within 7 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 14 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
RETURNS:
All returns are subject to a 15% restocking fee. No exceptions.
BEST OFFER POLICY:
Any amount offered below the asking price does NOT include a WARRANTY, SERVICE, or DELIVERY, but just the piano sold in "as-is"condition.
PARTS and LABOR WARRANTY:
A limited one (1) year parts & one (1) year labor guarantee is offered on most pianos we sell. This includes parts with mechanical defects in addition to the labor to replace any such mechanically defective parts.
Parts included in this guarantee include hammers, shanks, flanges, repetition levers, dampers, felts, keytops, back checks, and bushings.
If a part with a mechanical defect is identified within three (3) years of the date of sale, the buyer must take two actions to file a claim:
1) Notify us via e-mail through Reverb.com.
AND
2) Call us direct at (866) 488-KEYS (5397) to inform us of the issue with the part in question.
The buyer will work with a local RPT (Registered Piano Technician) or other local, qualified piano technician whom our company designates who will (1a) identify the defective part in question, (1b) provide pictures and a video to us, (2) locate a replacement part, and (3) install that part.
This guarantee is ONLY VALID: FIRST (1) AFTER YOU CONTACT US CONCERNING THE ISSUE and SECOND (2) AFTER WE DESIGNATE and ASSIGN A LOCAL PIANO TECHNICIAN to WORK WITH YOU.
The buyer is responsible to (a) pay the local technician and (b) to provide us a copy of the paid invoice.
THE PIANO TECHNICIAN WHOM WE DESIGNATE MUST SUBMIT A VIDEO TO US TO IDENTIFY THE DEFECTIVE PART IN QUESTION (Video #1) AND TO CONFIRM THE COMPLETION OF ANY WARRANTY LABOR WORK, FOR YOUR CLAIM TO BE VALID (Video #2).
VIDEOS MUST BE SUBMITTED TO US at: TotalPianoCare [at] gmail [dot] com, with a link to YouTube, DropBox, or other video enabled hosting service.
ABSOLUTELY NO CLAIMS SHALL BE PAID IN WHICH A VIDEO IS NOT SUBMITTED TO US, FIRST, TO CLEARLY SHOW (1) THE DEFECTIVE PART IN QUESTION, AND SECOND, (2) THE SUCCESSFUL COMPLETION OF ANY PART(S) INSTALLED BY THE PIANO TECHNICIAN WHOM WE DESIGNATE TO REPAIR THE PIANO.
This guarantee does not cover any and all parts considered to receive normal wear and tear, and does not include maintenance items and tasks such as tuning, voicing, and action regulation.
This guarantee also only covers the mechanically defective part in question, and does not cover any neighboring parts.
Example #1: If a string were to break, the guarantee covers the part(s) and labor cost of the repair or replacement of the one (1) broken string but would not cover replacing any unbroken neighbor strings or all 200+ strings.
Example #2: If a hammer shank were to break, and the hammers are found to have a flat surface and string grooves on its crown, due to excessive use and wear, the warranty will noT cover the broken hammer shanK due to any alleged "hard use" of the piano. This is considered normal "wear and tear".
Example #3: If a string keeps slipping out of tune, and the piano technician finds the tuning pin to be loose, a new tuning pin of a larger size shall be exchanged. If more than 70% of tuning pins are found to be of a low torque, disabling the piano to stay in tune for any longer than a few months, tuning pins shall be replaced with pins of a larger size. If over 85% of tuning pins are loose, restringing with a larger pin or a new pinblock shall be provided to the customer according to our sole discretion.
This guarantee does not apply to certain pianos for sale in 'as is' condition, which may be pianos listed for sale on behalf of a consignor, such as a family selling their piano through our company, or an unrestored piano offered at a reduced or discounted price.
Clients agrees to pay for all legal costs associated with any disputes over this agreement, including but not limited to any attorney fees, court costs, and filing fees. This agreement shall be governed by the laws of California, in Riverside, CA USA.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||