The Guitar Sanctuary
- McKinney, TX, United States
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As a young player nearly thirty years ago, big corporate retailers did not exist. Buying my first custom guitar was a memorable personal experience between me and Kevin, a small shop owner in Montpelier, Vermont. His store was a gathering place for players, managed by musicians, where the finest guitars, amps and accessories could be explored. Kevin was passionate about his trade and knew every intimate detail of each instrument in his store. For years, that experience has fueled my passion to create a similar musicians haven. I have been blessed with the opportunity to do just that. Welcome to The Guitar Sanctuary!
Sincerely, Geo
We stock guitars, basses, amplifiers, effects pedals, and accessories from the finest brands, where the builders share our passion for the ultimate in build quality, attention to detail, playability, and tones that are inspiring, without sacrifice.
Shipping Policy
We are open Tuesday-Saturday from 10am until 6pm CDT.
Any order placed before 3pm CDT Tuesday through Saturday is processed for shipment the same day. Orders placed Sunday-Monday will be processed for shipment the following Tuesday.
For Free Shipping items, Effects pedals and small goods items are generally shipped via USPS Priority Mail or USPS Ground Advantage, and Guitars and Amplifiers are generally shipped via UPS Ground.
Due to our central location in the middle of the US, most orders will be delivered within 1-3 days delivery time.
Other shipping methods are available (at an additional cost), including next day air.
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​For fraud prevention, will only ship to confirmed delivery addresses for your PayPal account, or the confirmed billing address for your credit card account.
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​ Please call us directly at (972)540-6420 if you have any questions regarding shipping for your order.
Return Policy
New Items
Returnable within 2 days of delivery.
Used & Vintage Items
Returnable within 2 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Our 48-Hour Approval Period & Return Policy
At The Guitar Sanctuary, we curate the finest boutique instruments, amplifiers, and effects in the world. We understand that purchasing high-end gear online requires trust. To ensure you are satisfied while maintaining the "mint" integrity of our inventory for all clients, we offer a 48-Hour Approval Period.
The Approval Window
You have 48 hours from the time of delivery (as confirmed by tracking) or in-store purchase to inspect your purchase and notify us of a return request.
All returns must be authorized via email or phone prior to shipping.
Return Requirements & Condition To qualify for a refund, all returned items MUST be in their original condition. This includes:
All original packaging and packing materials.
All accessories, owner’s manuals, and warranty cards.
The warranty must NOT have been registered.
Instruments must show no signs of use, including pick marks, buckle rash, or fret wear. Any items showing signs of use or wear will be refused or subject to a significantly higher depreciation fee at our discretion.
Shipping Your Return Once authorized, please ship your return to:
The Guitar Sanctuary 6633 Virginia Parkway McKinney, TX 75071
When shipping your return, you MUST:
Insure the shipment: Properly insure the package for the full purchase price.
Pack Professionally: Pack the item in the exact same manner in which it was received.
Protect the Boxes: Do NOT write on the product boxes. In the case of guitars and effects, use a dedicated outer shipping carton like was used to originally ship your order to you.
The Cost of Return (Shipping & Fees)
Shipping Responsibility: The customer is responsible for all shipping and insurance costs for both the outbound and inbound journeys.
"Free Shipping" Recovery: If your order originally qualified for a "Free Shipping" promotion, the actual cost of the original outbound shipping incurred by the store will be deducted from your final refund.
Amplifier & Cabinet Repackaging Fee: All returned Amplifiers and Speaker Cabinets are subject to a 10% Repackaging & Inspection Fee. Factory packaging for heavy equipment is often compromised after two transit cycles; this fee covers labor and specialized materials to restore the item to "New" status.
Additionally, any item that we are unable to return to its factory condition (i.e. cellophane wrapped packages, boxes sealed with manufacturer labels, cables, etc.) are subject to a 10% Restock Fee.
Final Sale Items Special orders, custom builds, trade-in deals, layaways, and items marked "As-Is" are final sales and not eligible for return.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||