Palen Music Center
- Springfield, MO, United States
- Send Message
Palen Music Center has been family-owned and operated for over 60 years. We specialize in high-end musical gear and love to serve our customers. We take great pride in our ability to have super fast shipping and great communication throughout your entire online shopping experience. We are also a very responsible company and care about our customers' wellness and health. Our team is filled with passionate musicians who are knowledgeable and have a great amount of experience with the products we have to offer. We would love the opportunity to earn you as a customer. If you’re in the Springfield, MO area, please stop by our store to meet us in person and experience our store first-hand.
We are an authorized dealer for most of the major brands. If you don’t see what you’re looking for here, please feel free to reach out to us and we will respond quickly with product availability.
Shipping Policy
Most orders placed by 3:00PM CST Monday-Friday are shipped the same day after payment has been approved. Exceptions include any large items that require additional inspection and packing time.
All items are fully insured at no additional charge. Your shipment will be shipped using the highest level of industry-standard packing materials, in every attempt to make sure it arrives in ready-to-play condition. We will notify you prior to shipment if your instrument requires any special attention.
INTERNATIONAL SHIPPING
Our International shipping rates are displayed on the item listing. Please feel free to message us directly for shipping quotes on specific items with any questions.
If your order contains Rosewood, or any other CITES restricted woods, your shipment might be delayed due to Customs processing standards that Palen Music Center, Inc. is subject to as the shipper.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 7 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Palen Music.com Return Policy
Encountering an Order Issue? As fellow musicians, we understand your needs and are eager to assist in every way possible! Should you encounter any problems with your order, your first step is to contact one of our .com team specialists. They're dedicated to ensuring your complete satisfaction and are always ready to go the extra mile for you. We're here to offer exceptional care, so please feel free to reach out. For prompt and friendly assistance, call our team at (417) 882-7006.
Received a Defective Item?
If your product seems faulty, don't hesitate to reach out to our .com Team Specialists by phone or email our support form for swift assistance. We're here to quickly resolve any issues, providing support or a Return Authorization (RA) number if needed. For products under warranty we'll handle the replacement shipping costs for the first 30 days after delivery. For "used" but non-misused items that fail, return them within 30 days for a prompt refund or store credit, with shipping costs deducted.
Returns Policy:
New Items
Return Period: Within 14 days of delivery.
Condition: Must be in original condition with all packaging.
Restocking Fee: None, unless items from the original shipment are damaged or missing, in which case a 20% fee applies.
If your order qualified for free shipping, the shipping cost that PMC incurred will be deducted from your refund.
Used Items
Return Period: Within 7 days of delivery. (Only in the case of Product failure)
Condition: Must be in the same condition as shipped.
Restocking Fee: None, unless items from the original shipment are damaged or missing, in which case a 20% fee applies.
Return Shipping: If your order qualified for free shipping, the shipping cost that PMC incurred will be deducted from your refund.
General Terms
Inspection: All returns are subject to inspection by Palen Music Center staff.
Refunds: Issued to the original payment method after inspection.
Special Orders: Non-refundable and non-cancellable.
Non-Returnable Items: Mouthpieces, harmonicas, tubes, sheet music, and any opened consumable items, discontinued products, and used products.
Need to Make a Return
We understand that not every piece of gear is the right fit, but don't worry, we're committed to helping you find the right piece of gear! If your purchase wasn't quite right, start your return by reaching out to your .com Team Specialist for an RA (Return Authorization) number at (417)882-7006 or by emailing
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||