Music Store Live
- National City, CA, United States
- Send Message
At Music Store Live, our goal is to revolutionize the way gear is bought online. It's not just about videos and know-how; it's about the person on the other end of the line. Whether you are in Tokyo or Toledo, we invite you to experience the reality of a living online music store and help us shape the best buying experience possible. We strive to offer the best gear, the best online experience, and the best personalized service in the industry. We invite you to get to know our team, and we would love the opportunity to get to know you too!
Shipping Policy
**AN INDIRECT SIGNATURE REQUIREMENT will be placed on any order of $250 or above. Please contact us prior to shipping if you wish to have this waived.**
We've shipped hundreds of guitars all over the world, with very minimal shipping problems. We pack and ship VERY carefully, but rest assured that if anything goes wrong with your shipment, we will make sure that you're taken care of. If the item is received in condition other than described we will happily refund your money.
Orders are usually shipped by the following business day after payment is received.
We only offer free shipping to the lower 48 contiguous states on orders greater than $25. AK, HI will incur additional shipping charges. Please contact us for a shipping quote. APO, FPO and US Protectorates (PR, VI and American Samoa) addresses will only be shipped via Priority Mail, and may incur additional charges. Free shipping DOES NOT apply.
Return Policy
New Items
Returnable within 30 days of delivery.
Restocking Fee: 10%
Used & Vintage Items
Returnable within 14 days of delivery.
Restocking Fee: 10%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Free Shipping - No Hassle Returns - 30 Day Trial Period On New Items
No restocking fee will be charged if the return is received in the same condition that we sent it out in.
At MusicStoreLive.com, we are proud to offer free shipping on just about everything we sell. We’ve also got one of the best return policies in the business giving you a full 30 day trial period that starts when you receive your order for all new* items. It's all part of our mission to bring the guitar shop to your living room. This policy allows you to get your gear hassle-free and try it with your own rig to be sure that it truly fits with your playing style and sound. If it doesn't work the way you had hoped, we’ll provide you with return authorization information to send it back for an exchange, a refund, or in-store credit. But no matter what, we’ve got your back and we are here to help make sure you end up with the right gear for you. You’ll never be stuck with something you aren’t happy with.
Return Policy Details:
What if there’s something defective with the item I purchased or it arrived with shipping damage?
We’ve got some of the best guitar techs around to test out every instrument before it leaves our shop and give everything a full setup. We’re confident your order will arrive ready to rock right out of the box. Our awesome warehouse staff put time and care into packaging your order up to make sure it all arrives to you safely. But let’s be honest, once in a blue moon stuff happens that’s out of anyone’s control. If you received an item which you believe is faulty, shows signs of shipping damage, or in any way doesn’t meet your expectations based on the description in the listing, please do not hesitate to contact one of our Gear Experts. No matter what happens, we want to make it right! (note: If you believe there to be shipping damage, please do not discard the packaging that your order came in and please make sure to contact us within 24 hours of receiving your delivery)
What if I’m not liking it or it’s just not working out for me?
Is something you purchased from us just not doing it for you? We understand and we absolutely want you to be thrilled with any gear that you buy from Music Store Live. If you're not happy with your order, you can return it to us within 30 days of delivery*. You are welcome to return it for a refund, an exchange, or in-store credit.
- Please allow 2-4 business days from the receiving date for returns to be processed.
- If your purchase qualified for free shipping, we may withhold our outbound shipping costs from any refunds processed as part of the return.
- Contact MSL at [email protected] to begin the return process. Anything sent back to us must have an RMA number and we may refuse returns that did not receive prior authorization.
- Return the item(s) in its original packaging and in a way that will help ensure its safe arrival back to us.
- Just as we’re responsible for getting your order to you safely, you are responsible for returning the item(s) to Music Store Live in its original condition. Please take care with packaging it back up and preparing it for the return shipping journey. We recommend you add insurance to higher value items when sending them back.
- All returns will go through a technical inspection and are subject to a restocking fee if the item is not returned in its original condition. Restocking fee to be determined by MSL, however, so long as we receive your return in the same condition it was sent out in, no restocking fee will be charged.
- * B-Stock, C-Stock, E-Stock, Open Box, and Used items are subject to a 7-day trial period.
Is there anything that you guys won’t take back or that does not apply to your return policy?
We definitely want to work with you and be as flexible as we can to earn your business and to make sure you’re happy with everything you purchase from us. Unfortunately, there are some things that we simply cannot take back once it’s sold. That includes:
- Custom orders or instruments with modifications (pickup installs, straplock installs, tuner installs, etc)
- Software or authorization keys
- Guitar amp tubes or cabinet speakers
- Pickups that have been installed
- Strings that have been installed
- Drum heads and cymbals that show signs of use
- Personal items (earphones, harmonicas, instrument mouthpieces, etc.)
- Turntable cartridges
- Styli
- Control vinyl
WHEN SENDING BACK A RETURN, please make sure that the return merchandise authorization number (RMA) provided by one of our Gear Experts is clearly written on the label of your return. To help avoid any restocking fees, please don’t write anything on the packaging. Please return all of the original packaging and its contents. We must receive the item/order back in a condition that allows us to resell it in the same condition it was originally in when we sent it out.
Your return label should look something like this:
Music Store Live
Attn: RMA XXXXX
300 W. 28th St, ste 102
National City, CA 91950
Shipping Policy Details:
In most cases we ship new orders out within 1 business day of receiving payment. Here are some things to note:
- An indirect signature will be required upon delivery for all transactions over $250. If you would like to require a signature on a transaction of less than $250, please request it when you place your order.
- If you want the shipment to be held at a shipping company hub it is your responsibility to make those arrangements directly with the shipping company. If you’d like it held at a local FedEx facility, for example, please provide us with the full address of that facility before your order is shipped. This works out better than trying to re-route it once it’s in transit.
- We do not insure packages valued under $3,000. If you would like to add insurance for delivery please request it when requesting your order. Whether you choose to or not, we will still assume all of the responsibility in getting your item to you safely.
- We cannot alter or waive tax charges and we cannot control the states that Reverb.com charges taxes for.
Please don't hesitate to reach out to us with any questions that you may have.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||