Ish Guitars
- Syracuse, NY, United States
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Do you enjoy digging through piles of dusty, un-tuned, no-name guitars? Do you prefer your hipster sales guy to only know how to post selfies on Instagram? Do you ever have the urge to pet a music store owner’s mange-ridden dog? If you answered “Yes!” to any of those, then Ish Guitars is not for you.
Come to Ish Guitars for a clean, beautifully lit store. Come to Ish Guitars for a staff of working musicians who are the biggest gear geeks this side of the Mississippi. Come to Ish Guitars to make friends, have a drink, and play some of the finest guitars, basses, and drums ever to hit the musical market.
Shipping Policy
Free shipping via UPS in the continental USA for all new items unless otherwise stated! Signature required on orders over $250 - please contact in advance if you'd like to waive this requirement or have us hold it for pickup at your closest UPS store. Ask for international shipping if a rate is not listed. Items are shipped same-day if purchased before 2PM EST, unless issues arise during outgoing tech inspection. All delivery changes (hold for pickup, address change, etc.) must be requested before your purchase leaves our store, otherwise, they are the responsibility of the customer.
We are pro packers, ship all over the world, and rarely have instruments become damaged in shipping! In the event your purchase is damaged, we promise to take care of you with a replacement or a refund!
Message us if you have any questions!
Return Policy
New Items
Returnable within 3 days of delivery.
Restocking Fee: 3%
Used & Vintage Items
Returnable within 3 days of delivery.
Restocking Fee: 3%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
We ALWAYS stand behind our products. Call us with ANY issues - we want to help you! If an item is damaged in shipping or the wrong item is shipped, we will always accept a return at $0 cost to you (we will cover return shipping, no restocking fee no matter of payment method, etc) AND/OR offer a partial refund to fully cover the issue. We need to be notified of shipping damage or issues with the item within 48 hours of item receipt in order to process your request in a timely manner.
All new AND used items are fully inspected, setup, and maintained for full 100% playability and electronic functionality by our in-house tech when they ship. If your guitar starts buzzing after a couple weeks, CALL US, we can talk you through a quick adjustment of the truss rod due to climate change when it leaves our humidified facility.
All items are fully insured in shipping, worldwide. Although issues do happen, we ship 1000 guitars a year so we have gotten very good at packing your guitar to keep it safe!
You can return an item for any reason (simply just don’t like it, etc) 3 days from receipt of the item. This does not apply to international orders nor to instruments with custom modifications completed by our tech team per the customer's request (pickup change, strap button install, etc.). You will need to pay the return shipping cost, and actual outgoing shipping cost (even if “free shipping” is offered). If you paid via PayPal or Reverb payments, there will be a 3% restocking fee. If you paid with Affirm, there will be a 6% restocking fee. The restocking fee is only to cover our credit card processing fees which Paypal/Reverb does not return to us in the case of a return.
Please use all original packaging materials to return an item. Before shipping your return, please conduct a 'shake test' to make sure there is no movement of the instrument or case inside the box. If an item is not returned in the condition in which it was originally sent due to shipping damage from inadequate packaging, we will charge a restocking fee according to the amount of blemishes as determined by Ish Guitars staff.
All returns MUST receive an RMA number to be returned. If you ship an item back to us and do not get an RMA number prior, we will charge a 10% restocking fee for any return. Returns will be processed and a refund issued within 3 business days of us receiving the instrument at our warehouse. This is to allow time for the guitar to acclimate to room temperature as well as to be inspected by our tech team.
Any order cancellation that was not yet shipped and paid with PayPal will be subject to a 3% restocking fee. The restocking fee is only to cover our credit card processing fees which PayPal does not return to us in the case of a return.
Store credit or exchange credit can be redeemed 1 time towards a new item purchase, making that item a final sale.
We do not offer an additional warranty outside of the 3 day return period, but we are happy to help you work with the manufacturer or your local tech to solve any issues. Call us! Used items do not carry a warranty of materials or workmanship since they are second hand.
All trades are final, we cannot reverse a trade.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||