Guitar Guys Ohio
- Heath, OH, United States
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Guitar Guys is one of the largest independent music stores and guitar shops in Ohio with over 1,000 electric guitars, acoustic guitars and bass guitars in stock and on display all offered at or below “The Other Guys” Internet pricing. All the best brands like Fender, Martin, Gibson, PRS, Taylor, Cole Clark, Eastman, Nash Guitars, Epiphone, Yamaha, Gretsch, Ibanez, Schecter, Kramer, Marshall, Mesa Boogie, Orange, Vox, Shure, Seymour Duncan, Lollar, Dunlop, D'Addario, Ernie Ball, Elixir, Gator, and more!
Shipping Policy
Shipping rates vary based on buyers location and the size / weight of the item. We ship via FedEx and USPS. We will work with you to provide you with the best price and fastest delivery method available.
All items are shipped with "Signature Required" (someone must be present to sign for package) upon delivery. This protects the shipper and the receiver in the event a package is lost or damaged in transit.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 14 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Here at Guitar Guys we want you to be happy with your new gear. If you receive your new gear and are not satisfied, you may return it for a refund within 14 days of receiving the product. If the item being returned included free shipping, the initial shipping charges will be deducted from the refund. Customers are responsible for all shipping charges on returned items.
Defective Products
If you believe that a product you received is defective, the first thing you should do is contact us here at Guitar Guys. You can do this either by using the chat function built into our website, where a Guitar Guy's representative will get back with you as soon as they are available, or you can call us during store hours to talk directly with a representative to discuss the issues you are having. If we determine that the product is defective, the product may be returned for a refund and we will cover the shipping charge.
Pre-Owned Gear
Pre-owned gear may be returned within 14 days of being received for a refund, minus shipping cost to and from Guitar Guys.
Other Return Info
If you have any other question about your return or the process, please contact us directly. Though we accept returns for most items, there are certain items that cannot be returned after being ordered. Please see the list below for items that are unable to be returned:
- Special Orders
- Oversized or over weighted items
- Discounted, closeouts or promo items
- Personal items (Earphone, harmonicas, ect.)
- Amplifier Tubes
Returns on orders using Affirm - Any order that was completed using Affirm is subject to a 10% restock fee. Affirm charges a fee for us to allow customers the convenience of financing, but does not waive these fees on canceled or returned items. All orders using Affirm will be refunded minus any fee charged to us at the time of purchase.
Order cancelation after being shipped - Once an order has shipped, it can not be canceled and must be delivered. After the the order has been delivered, the customer has the option to refuse or return the order. In this case, all shipping charges will be deducted from the refund. The refund will be issued once the item has arrived back at Guitar Guys.
Shipping Delays - We get all orders shipped out as quickly as possible so that you can start enjoying your new gear. Once the package is with the carrier, we do not have control over what happens until it is delivered. Estimated delivery dates are that, an estimate and sometimes may vary. Shipping delays may occur and are not cause for free returns, even if expedited shipping is arranged. Any order returned due to shipping delays with be refunded minus shipping charges.
Setups and Player Preference - All instruments are inspected and setup to play at factory spec. We understand that every player has their own preference and may need to make additional adjustments on an instrument once it arrives. Additional setup work and/or changes made to fret work, electronics, nuts, saddles or any other part of the instrument that are not performed by a authorized warranty center are not the responsibility of Guitar Guys. We understand many players either perform their own setups or have personal luthiers that they prefer to use, but any changes to an instrument not made by a repair center authorized by the manufacture will void the warranty. If you believe that you received an instrument with a defect, please contact us for a return or an authorized warranty center to have the problem addressed. Any instruments modified after being received are not applicable for return.
Orders damaged in shipping - Orders are packed and shipped carefully. In the event that an order is damaged on it's way to you, please contact us to arranged for a return. Once initiated, we will issue a full refund and handle all claims with the carrier on our end.
Add-On Services - We offer a variety of add-on services to help make sure your new gear is exactly the way you want it. In the unfortunate case of an order needing to be returned after being purchased with an add-on service, the refund will be minus any add-on services and applicable shipping charges. Some add-ons and modification will void the option for return. Please contact us with any questions.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||