The Full Compass Gear Locker
The Full Compass Gear Locker

The Full Compass Gear Locker

Most orders completed by 1p CT (M-F) ship same-day!

Great Products — Fast Delivery. We are proud to offer an extensive selection of the latest brand name products. Our 80,000 sq. ft. warehous…
About The Full Compass Gear Locker

Most orders completed by 1p CT (M-F) ship same-day!

Great Products — Fast Delivery. We are proud to offer an extensive selection of the latest brand name products. Our 80,000 sq. ft. warehouse is packed full of inventory, ready to ship to you.

For nearly 40 years, Full Compass' success has been built on offering great prices and product selection backed by superior customer service. In addition to offering over 700 top equipment brands, Full Compass is an authorized service center and parts distributor for most of the major manufacturers we carry.

Our History:
Full Compass Systems grew out of a professional sound studio that began operation in 1971 in Madison, Wisconsin. The founder, Jonathan Lipp, provided commercial recording services to both local and regional clients. In 1977, he founded and incorporated Full Compass Systems, Ltd. to provide sound equipment for a wider professional market; he currently serves as Chief Executive Officer. In 1979, his wife Susan joined the company as President and now serves as the Chairman of the Board. Her background in marketing and personnel management, as well as her familiarity with theatrical production, complemented Jonathan's technical expertise. The company grew rapidly over the following years, developing a strong nationwide mail-order business.

Today, Full Compass is a national leader in professional audio, professional video, A/V, lighting and musical instrument sales. The company offers over 700 top equipment brands and also provides services such as computer systems integration and lighting design. Additionally, Full Compass has a fully equipped Service department that is an authorized repair center for most of the major brands they sell. An integrated Parts department completes the Service department, giving Full Compass the ability to fix both in-warranty and out-of-warranty products, including vintage equipment.

Full Compass is a family-owned business with over 180 employees. Highly-trained sales professionals make up about one third of the workforce. The company's annual sales exceeded $100 million dollars in 2010 and it continues to grow. Full Compass has been recognized as the third largest woman-owned business in the state.

The company's first retail store was located in Madison, Wisconsin. After 16 years, Full Compass relocated to larger facility in Middleton, Wisconsin, where they remained for 14 years. In 2008, they embarked on their largest expansion effort to date - designing and building their own 140,000-sq. ft. facility. The new building was completed in 2009 and includes an 80,000-sq. ft. warehouse, doubling capacity and allowing Full Compass to stock a wider variety of products. The facility also features two fully equipped production studios, a technology museum that is open to the public, and a cafeteria called the "Backstage Bistro" employing a full time chef plus kitchen staff to serve subsidized lunches for employees and visitors.

Giving back to the community has always been a Lipp family tradition, so active involvement in many civic organizations and generous philanthropic contributions are integral to their approach to business. Through the Charitable Contributions Committee, the employees of Full Compass raise well over $30,000 per year in cash and in-kind donations for various local and national charities. Some of the organizations include Susan G. Komen, Dane County Humane Society, Second Harvest Food Bank and Toys for Tots. Money is raised through a variety of activities including cookouts, an annual golf outing, bake sales, and employee contests.

Over the decades, many changes have occurred in the technologies, products and markets that are the core to Full Compass' business. One thing has never changed. Dedication to offering a wide selection of top quality merchandise, attractive prices, expert buying advice and service have remained a constant key to their success.

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Shipping Policy

**We are not responsible for typographical errors in pricing or product specification inaccuracies in our catalog or web site. Prices are subject to change without notice.**

**NOTE: Most orders over $200 will ship as Signature Required.

Full Compass offers free ground shipping on thousands of stock and non-stock (special order) items for orders shipping in the continental US (48 states).

Free shipping may be upgraded to 3-day, 2-day or 1-day shipping for minimal fees. Shipping to Hawaii and Alaska is discounted but not free. Any returned merchandise will have the cost of shipping deducted from any refund or credit.

Please read the following before selecting the shipping option on your order and please call 800-476-9886 if you have any special requests or questions.
**WE DO NOT SHIP TO PO BOXES**. If your credit card billing address is a PO box, please use an approved alternate shipping address.

**NOTE: Most orders over $200 will ship as Signature Required.

**NOTE: As we are required to ship to the address submitted on the order. Any redirect requests will need to be authorized by Reverb/Full Compass.

**NOTE: Business days are Monday through Friday, excluding holidays.
Service descriptions are listed as business days. Non-business days are not counted in delivery times.
Orders in stock are typically shipped within 1 business day.
There are no shipping pickups on weekends or holidays. If an order is placed over a weekend or on a holiday, it cannot be processed until the next business day.
In most cases your order will ship via UPS Ground Service. For larger orders, we will ship via freight services as needed. If you have special delivery needs please contact us and we will do our best to accommodate you.
3-day ground service is available only to the continental US (48 states).
Shipping descriptions like "Next Day", "2-Day", etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska and Hawaii may take longer.
U.S. Orders: We will only ship to the credit card billing address or an approved alternate shipping address. **WE DO NOT SHIP TO PO BOXES**. If your credit card billing address is a PO box, please use an approved alternate shipping address.
International Orders: We do not ship orders to addresses outside the U.S. (including APO boxes).

Return Policy

New Items

Returnable within 14 days of delivery.
Restocking Fee: 15%

Used & Vintage Items

Returnable within 14 days of delivery.
Restocking Fee: 15%

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

At Full Compass your satisfaction is our top priority. Merchandise may be returned within 14 business days of receipt. If the package has been opened a minimum restocking charge of 15% or $10.00, whichever is greater, will be charged. Used or damaged merchandise, missing accessories or packaging will increase the restocking fee.

The customer is responsible for all shipping expenses from and to us on returns. Items originally sent via "free shipping" will be charged for the outgoing shipping on returns.

Returns are not allowed on special-order/non-stock, custom goods, closeout, used or discontinued merchandise, tape, gel, lamps, books, opened software, ear-phones, chemicals, or on bids and contracts. All returns must have an RA-number on the package.

**Parts: Installed service parts purchased from Full Compass are non-returnable unless they are defective upon arrival. In addition, all defective returns are exchange only - no money will be refunded.

All returns must receive prior approval and an RA number in order to be accepted by our warehouse. Any package returned without an RA number will be refused by our warehouse. RA numbers expire 30 days after issuance, if the item is not returned within 30 days the item is no longer eligible for return.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Missouri, USCalculated at checkout
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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