Cask Music

Shipping Policy

**If you are located in the PST time zone, please message to confirm shipping rates

Please ask any questions regarding condition, payment, shipping or other details PRIOR to making an offer.

Absolutely no returns on any items unless they are not as described.

Please view the photos carefully for details of the items’ condition, and don’t hesitate to ask questions.

Guitars are set up and playing well in-store, and packed as thoroughly as possible to minimize any change to that. Sometimes the playability is affected by shipping time and conditions, and may require minor maintenance (setup, etc) upon arrival. Please anticipate this.

We pack all of our items very carefully and take pictures documenting the shipment process, to protect the buyer and seller in case of any issues.

Any issues with received items must be reported to Cask Music within 48 hours. We will work hard to resolve any problems with your item as respectfully and responsibly as possible.

We are located in Toronto, Canada. Cross-border shipping may incur fees for brokerage and customs. As per Reverb’s policies, these are ALWAYS the responsibility of the buyer.

When economically possible, we will favour faster shipping options to minimize the amount of time items are in transit. For some more valuable or delicate items, the faster option will be required.

Return Policy