AVLGEAR
- Santa Fe Springs, CA, United States
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AVLGEAR is a specialty business that provides an assortment of Pro Audio, Video, and Lighting Equipment. We do our best to be the Los Angeles' true Pro Audio, Video, and Lighting gear store. At AVLGEAR, we have only one goal in mind: to satisfy our customers with exceptional service and pricing! That single focus, driven from every aspect of the company's operation, is the main key to our ongoing success.
We are authorized dealers for every product in our online store such as American DJ , Bose, CountryMan , Denon DJ , Electro Voice , JBL Professional , Neumann , Numark , Odyssey Cases , Orange Amps , Pioneer DJ , QSC , Roland , Shure , Sennheiser , Yamaha and hundreds more.
Shipping Policy
Your order will be shipped as standard ground shipping via USPS, UPS or Fedex to the continental United States. For international, second day and expedited shipping, please send us a message.
Return Policy
New Items
Returnable within 14 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 7 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
New Gear:
New items purchased are eligible for full refund upon return within 30 days of purchase if items are unopened, in original brand-new condition, showing no signs of wear or usage (see exceptions). Examples of wear or usage are opened factory seal, handling marks, light scratches, dents, tear, scrapes, or scuffs that may render any condition less that of brand-new. Your return package must include all original manufacturer included materials such as accessories, brochures, warranty cards, manuals or your return will be assessed to a return handling charge. Your refund will be processed immediately after successful assessment by our trained category professionals as condition acceptable as stated above. Please note that refunds are valid for the value of the product only. Shipping services and handling charges will be deducted from your refund. Items with promotion and/or free shipping will be deducted of the amount or promotion and/or shipping service fee from your refund.
Return Shipping:
The buyer is responsible for all return costs. AVLgear will not be held responsible for lost, missing or damaged packages in route to us. Please contact your courier services for further details on your options or claims.
Excerpt from Amazon.com Return Policy:
“Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.”
Restocking and Handling Charges:
Handling charges will include restocking fees categorized by Amazon. Handling charges will not be less than 20% in accord with Amazon Return Policy whenever applicable. Special Order or Made to Order items will be assessed a restocking fee of not less than 50%.
Any item that is not in its original condition, damaged, and/or missing parts may be assessed a restocking fee upto 50% of the item's price. Any return item postmarked over 30 days from delivery will be assessed a restocking fee upto 80% of the item's price.
Refused Shipments:
If a shipment is refused to be accepted, the order will be refunded less 20% restocking fee and shipping cost both ways within 10 days of delivery back to our location.
If an international shipment is returned to our location as refused to be accepted, you will be refunded less 80% restocking fee and shipping cost both ways.
About Freight Forwarders and Hand Carry:
All internationally shipments are NOT covered under our standard return policy unless additional policies and information is specified with your package. AVLgear does NOT cover using freight forwarder to ship or hand-carrying items internationally according to terms under Amazon International Shipping policy, “About Freight Forwarders and Hand Carry.” A detailed note is available for viewing on Help & Customer Service page. AVLgear does not take responsibility for any duties, taxes, VAT, and brokerage, including all governmental and courier fees over international shipments. AVLgear is not responsible for all non-delivered parcels. Any return shipping fees incurred will be deducted from any refunds entitled to customer.
Select items are NOT covered under our standard return policy:
Any open standalone software
Any open bundled software with hardware
Any items with missing original packaging and/or parts*
Any product missing the serial number or UPC
Any orders that have been forwarded to other countries by buyer (regardless of its condition such as damaged, defective, materially different)
Earphones, in-ear monitors, microphones and other personal gears needing sanitation will incur a 50% sanitation fee**
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||