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Versandrichtlinie

We ship all orders with tracking to the listed regions. All instruments are carefully packed before dispatch.

Shipping rates are set for the regions shown in the listing. If you would like shipping to another location, please contact us before purchase so we can confirm availability, cost and delivery time.

For international orders outside the EU, import duties, local VAT/GST, customs fees and brokerage charges may apply and are the buyer’s responsibility.

Rückgaberichtlinie

Sicherheitsinformationen des Herstellers

General Product Safety Information (GPSR)

Products offered by Sound Partner are new musical instruments and related music equipment intended for normal use as musical instruments or music-related products.

EU Responsible Economic Operator / Importer:
SOUND PARTNER SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Świętojańska 118
81-388 Gdynia
Poland

KRS: 0001222587
NIP / VAT ID: PL5862427029
REGON: 543948307
Email: [email protected]

Manufacturer:
HUIZHOU ENYA MUSICAL INSTRUMENT CO., LTD.
Address: Huizhou City, Guangdong Province, China
Tel: +86 752 359 5114
Email: [email protected]

Product Safety Information:
- Use musical instruments only for their intended purpose.
- Keep packaging materials, small parts, tools and accessories away from children.
- Guitar strings are under tension and may cause injury if broken or handled incorrectly.
- Do not expose instruments or electronic equipment to water, excessive humidity, fire, extreme temperatures or direct heat sources.
- For products containing electronic components, use only compatible and certified power supplies, cables and accessories.
- Stop using the product if it appears damaged, unstable, overheating, producing smoke, unusual smell or electrical noise.
- Repairs, modifications and adjustments involving electronics should be carried out only by qualified personnel.
- Keep proof of purchase and product identification details for warranty and safety purposes.

Compliance Statement:
We confirm that the products offered by Sound Partner are intended to comply with applicable EU product safety requirements, including the General Product Safety Regulation (EU) 2023/988, where applicable. If you need additional safety information, manufacturer details, instructions or documentation for a specific item, please contact us.