American Musical Supply
- Oakland, NJ, United States
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For over 30 years, American Musical Supply has been the choice of millions of customers for their musical instrument and gear needs! Our inventory includes a wide assortment of electric and acoustic guitars, amplifiers, live sound gear, DJ gear, recording equipment, drums, keyboards, accessories, and more from hundreds of great brands.
We are always working to bring you the lowest prices and the best deals, all with superior service. We have been committed to quality ever since we got our start in 1986 and stand behind every sale!
American Musical Supply is equipped with four state-of-the-art warehouses - that means your order ships quickly and you’ll enjoy the option of free shipping on nearly all of our products!
Shipping Policy
American Musical Supply has four strategically located warehouses that deliver to most addresses in the continental U.S. in about 2 business days - you get your gear FAST & FREE. Most orders ship this way with the exception of oversized items. All items sold from American Musical Supply on Reverb.com will be delivered with Ground Shipping. For most products shipping to the 48 continental United States, our products purchased on Reverb.com will ship via UPS Ground, Fed Ex Ground or USPS. Please message us through Reverb.com for shipping options to Alaska or Hawaii. Get the gear you want, when you want it (that would be now!).
Return Policy
New Items
Returnable within 30 days of delivery.
Used & Vintage Items
Returnable within 30 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Our 45 day return policy allows you to buy with confidence at AMS! If you are not completely satisfied with any item* purchased from AMS, return it to us within 45 days of the shipping date, and we will refund your money or help you with an exchange. For all returns, please contact us through Reverb.com and request a Return Authorization.
All packages returned to AMS must have an Electronic Return Label, or a Return Authorization #. Provided the item shows no sign of wear or abuse, we will refund your money without any restocking fees. If you want to make an exchange, we'll even pay the shipping and handling to send the merchandise to you (Excludes international shipments).
*EXCEPTIONS TO OUR RETURN POLICY
• Products that match the following conditions can only be returned for replacement if they are defective or damaged in transit, or only for exchange or refund if they are still sealed (with American Musical Supply shrinkwrap and barcode still affixed). Defective items must have a case number from the manufacturer before we can take them back.
• Copyrighted materials cannot be returned once opened due to copyright law. This includes books, videotapes, DVDs, sample libraries, style disks, sound expansion boards, and software (which may also include software bundled with hardware).
• Blank media cannot be returned once opened due to possible usage. This includes CDs, removable memory cards, and hard drives.
• Disposable products cannot be returned once opened. This includes cleaning supplies and care products.
• Personal use items that are used in the mouth or in the ear cannot be returned once opened in consideration of public health laws. This includes all guitar talk boxes, ear buds, ear plugs, and in-ear earphones.
• All parts cannot be returned once opened due to possible usage. This includes all guitar, amplifier, and turntable parts.
• All clothing cannot be returned once opened. This includes shirts, hats, and gloves.
• Certain items must be exchanged directly through the manufacturer if they are found to be defective. This includes tubes, strings, pickups, replacement speakers, raw speakers, drum heads, drumsticks, cymbals, cowbells, and harmonicas. These items can only be returned to us if they are unopened.
• Avid products that include ProTools software cannot be returned once the manufacturer's seal has been broken.
• Recording devices returned for refund are checked for running time upon return. Those found to have excessive time or usage consistent with heavy product recording will be charged a minimum of 15% as a restocking fee or the item will be refused at our option.
• All returns must be factory fresh and in a re-sellable condition, otherwise you will be subject to a restocking fee. All original packing and paperwork including warranty card and owner's manual must be included (where applicable).
HOW ARE SHIPPING CHARGES HANDLED?
If you are returning a product for an exchange, AMS will pay the shipping charges on the exchange order. If you are returning a product for a refund, AMS will refund the full purchase price excluding any shipping charges incurred on the original order. However, you are responsible for the shipping costs on the product that you are returning to AMS. We do not credit any original shipping charges toward the exchange.
If the return is needed as a result of damage, defect, or our mistake, AMS will pay the shipping charges - both to have your item sent back to AMS, and to send you a replacement item. AMS can issue a factory-fresh product in advance once we have confirmed that the exchanged item is in-transit to us. Any exceptions are at the sole discretion of American Musical Supply and its Returns Department.
HOW ARE RESTOCKING FEES HANDLED?
We rarely charge restocking fees. We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. "Wear and tear" refers to any damage that was not present when the merchandise was received - rack mounting damage, scratches, dents, etc. "Contents" consist of any included parts and accessories, as well as the warranty card and manual, void of notes or markings. Packaging includes all inner and outer packaging, complete with the original barcode affixed. Items not returned in the condition described here may be subject to restocking fees (minimum 15% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for this labor-intensive process) or refusal of the return. This fee may apply if you refuse delivery or as a result of delivery exceptions, as well as from a typical return. These conditions apply to all returns regardless of the reason for the return. A restocking fee will be charged for any defective item that is returned in damaged condition.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Once our warehouse receives the returned merchandise, a refund is typically processed within 1 to 2 business days (Monday through Friday). Processing time may vary depending on daily return volume. Processing time may exceed 3 business days during January (typically our busiest month) and other times during the year when we are exceptionally busy.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||