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*** BEFORE WE SEND ANYTHING TO YOU….
The instrument is carefully inspected by us to make certain it’s spotlessly clean. We disinfect the exterior of the instrument, spray the exterior of the case as well. We do not send anything to you without it’s being checked and then checked again.
*** A FEW WORDS ABOUT OUR SENDING “ON APPROVAL”…
A small percentage of instruments we send out are returned to us. Sometimes it’s a money issue, more often it’s “…you might consider taking lessons”. But as we always say, “If you don’t buy, we’ll still be friends.
We’ve had recent questions, though, about how we clean up returned approvals. You should know…
With BRASS instruments, we take everything apart, then give the instrument a quick bath. Soap and water, but not long enough to harm the finish. Everything is lightly sprayed with a disinfectant, Then, back in the case after a spray to the exterior and carrying handles of the case.
Not sure what the other shops are doing about this issue (I’ve asked, have had no replies), but we think our clean-up work is exactly what’s required to keep everybody safe.***
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Wichita Band Instrument Company is a small musical instrument emporium located in the center of the USA. We've been in business since 1953 and have had the same owner since 1963. Originally we were a repair shop that specialized in woodwind and sax restoration. Today we have 10 employees including 5 of the finest repair technicians in the country. Virtually ALL the items we sell have been fully reconditioned in our own shop, although we do sell the occasional unrestored historical instruments each year.
Wichita Band's service warranty is the same as it's been for more than thirty years:
ALL new and all used instruments sold by Wichita Band Instrument Company come with our 24 month service warranty. It's in addition to any factory guarantees. For two full years, we will repair or replace - whichever in our estimation is the more advisable - pads, corks, springs or other parts required, at no charge to the customer. In the event of cracked or damaged wood sections, we will repair at no cost to the customer or replace the section and charge the customer only for our net costs for the replacement section. Often, wood replacement parts are supplied from the manufacturer at no charge. The customer is responsible for shipping and insurance charges. Cases and plating finishes are not covered by our service warranty but are sometimes covered by factory guarantees.
Wichita Band's service warranty does cover dents and dings to your sax. If your instrument sustains damage to the body, end bow, neck or bell, we'll burnish out the dents and make it look like new again. The cost you is absolutely nothing except shipping and insurance charges.
Wichita Band Instrument Company maintains a repair department capable of restoration work of the highest quality. Even though repairs are essentially free for the first two years, after that period has expired, we remain at your service to maintain and repair your musical equipment forever. It's our 'service after the sale' promise and has been since 1953!
In the event that a customer requires service under factory guarantees or Wichita Band's service warranty, the item must be returned to us and not directly to the manufacturer.
International shipping is available.
Buyers outside of the USA are responsible for all import duties and customs clearance charges in their respective countries. We may refuse payments from some countries.
We're happy to correspond with musicians, players, parents and enthusiasts of all types. Written appraisals are always available, but please don't write or telephone and ask what's granny's mellophone worth? Do an Ebay search and you'll be able to figure it out for yourself.
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